SHIPPING & RETURNS
SO FETCH RECORDS is not liable if incorrect or missing shipping information is provided at check out.
Please ensure all of your shipping details are 100% correct before placing the order.
SO FETCH RECORDS is responsible for delivering the item to the shipping address provided, we are not liable if the item is lost, stolen, or damaged after the item has been delivered. Please ensure the delivery location is a safe location.
Shipping Fees & Delivery Time
Please note that delivery times are estimated delivery times. Weekends and public holidays are not included.
All prices stated on the website will be billed in USD at checkout.
We process all orders within 1-3 business days excluding holidays and weekends.
Mix size orders may take up to 5 business days to be processed.
Packages may take longer to arrive during holiday busy season depending on local postal office capacity.
PLEASE NOTE THAT THESE ARE ESTIMATED DELIVERY TIMES ONLY.
Due to highly unlikely shipping errors, packages may take up to 15+ business days for delivery.
Process Time: 1-3 Business days
Estimated Delivery Time: Usually between 7-12 business days, holiday season can take up to 30 Business days
Process Time: 1-3 Business days
Estimated Delivery Time: Usually between 15-20 business days, holiday season can take up to 30 Business days
Shipping time may vary due to product availability. SO FETCH RECORDS reserves the rights to cancel any orders that involve product availability in which the customers will be contacted.
Please note that any taxes and customs fees in regard to your purchase are to be held responsible by the customer.
If you have any questions please contact our Customer Care team at INFO@SOFETCHRECORDS.COM
14 Day Exchange and Return Policy
Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact our customer service team within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, please contact our customer service team as soon as possible so we can get that mishap sorted out for you.
Please be sure to use the sizing chart -- Exchanges can be easily alleviated this way – SIZING CHARTS ARE ON PRODUCT PAGES IN IMAGES.
Please check the sizing charts accordingly, different products may vary in sizing.
We do not accept returns due to sizing related issues, only exchanges for the same product. For Size Exchanges, the customer is responsible for shipping back the product to us in the condition it was recieved.
Rules and procedures for returns:
Items can be returned for store credit only, issued in the form of a gift certificate sent via email. We CANNOT issue refunds.
All returns requests must be received within 7 days* of the date you received your order.
Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
Returned items must remain un-washed, un-worn, and all tags must still be attached.
Include your return form and original receipt. (It helps us out if you circle the item(s) you wish to return.)
Shipping is non-refundable, unless there was a mistake on our end.
Please allow our team 5-7 business days to process your return once it is received at our warehouse.
How to Process a Return:
Please email the Customer Care team at INFO@SOFETCHRECORDS.COM to alert us that your return is on its way.
Please include your Order Number, Item(s) to Return and Reason for the Return in your email.
We will provide you the return address by email.
You will be responsible for paying your own shipping costs for returning your item.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
Please hang on to your tracking number in the event you need to track your package.